Returns

Withdrawal from the Contract – only for end users

         (does not apply for partners and distributors)

         If the Buyer can not return the goods in its original condition or their value has been already lowered(the goods were used), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 the Civil Code – in practice it is done by in the form of set-off against the sales price. The sales price is paid back to the Buyer reduced by the respective amount.

         The Buyer has the right to withdraw from the contract for following reasons:

         The goods were not delivered even after noticing about that fact by sending an email to the address office@specialhobby.eu and in 1 month after such a notice. The goods which were delivered are not the same as ordered after noticing about that fact by sending an email and even after that a redress wasn't done within 1 month. The goods delivered are damaged and redress wasn't done within 1 month after noticing about such a fact by sending an email to the address claims@specialhobby.eu.

         If the conditions for withdrawal from the contract are fulfilled, the buyer has the right for full refund. Full refund is done by the same type of payment you used for sending funds to us.